Privacy Policy

Privacy Policy for PickUp App

Effective Date: 07/08/2025
Last Updated: 07/08/2025

PickUp (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application and services.

1. Information We Collect

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

a. Personal Information:

• Name
• Mobile number
• Email address
• Address (pickup/drop)
• Government ID (for driver KYC)
• Profile picture

b. Location and address:

• GPS Location (real-time tracking for pickup/delivery): Tracks the user’s real-time GPS location to ensure accurate pickup and delivery operations.
• Device and App usage data : Automatically collects information on how the app and device are used to monitor performance and improve user experience.
• IP Address: Captures the user’s IP address to identify device location and ensure secure access to the service.
• App crash logs: Records technical errors and crashes in the app to help diagnose and fix issues efficiently.

2. How We Use Your Information

• To provide and manage pickup/delivery services
• To verify user identity and prevent fraud
• To process payments
• To notify you about delivery updates
• To improve app performance and user experience
• To provide customer support

3. Location Tracking

• For Customers: To suggest accurate pickup points.
• For Drivers: To enable real-time job assignment and tracking.
• You may disable location access, but some services may not function properly.

4. Data Sharing & Disclosure

• We do not sell or rent your personal data. However, we may share your information:
  
  Your data may be shared with drivers/customers strictly for service fulfillment purposes.
• Your data may be shared with payment gateways (e.g., Razorpay, PhonePe) for processing transactions.
• Your data may be shared with government authorities if legally required or in response to valid legal requests.
• Your data may be shared with service providers for analytics, technical support, and operational improvements.
• In case of a merger, acquisition, or asset sale, your personal data may be transferred with prior notice and will be subject to the new privacy policy.
• Your personal data may be disclosed to public authorities (e.g., courts or government agencies) when legally mandated.

5. Data Retention

• We retain your personal data only as long as necessary to fulfill service requirements or comply with legal obligations.
• You may request deletion of your account and associated data at any time by contacting support.
• We retain your data to the extent required for dispute resolution, compliance with legal duties, and enforcement of agreements and policies.
• Usage data is retained for a shorter period, unless required for improving service functionality, ensuring security, or fulfilling legal obligations.

6. Your Rights

You have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data (subject to applicable legal requirements).
• Withdraw your consent for data processing.

7. Data Security

• We use industry-standard encryption, secure servers, and access controls to protect your personal data.
• While we strive to use commercially acceptable means to safeguard your information, no method of transmission or electronic storage is 100% secure.
• Therefore, we cannot guarantee absolute security of your personal data despite our best efforts.

8. Children’s Privacy

• Our services are not intended for individuals under the age of 18.
• We do not knowingly collect personally identifiable information from anyone under the age of 13.
• If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us immediately.
• If we discover that we have collected personal data from a child under 13 without verified parental consent, we will take prompt steps to delete such data from our servers.
• If your country requires parental consent to collect data from minors, we may seek your parent’s consent before proceeding.

9. Changes to this Policy

We may update this policy periodically. Changes will be notified via the app or email.

10. Contact Us

For questions or concerns:
Email: customer.care@pickup.com
Address: Ground Floor, Sector-2, Noida-201301 Uttar Pradesh